1. Our Products
Our products are handmade in Ghana from 100% natural botanicals. We fuse the timeless wisdom of Ghanaian ingredients like Shea and Baobab with gentle, effective formulations. Every product is created to transform daily routines into sacred Baby & Me bonding rituals.
Absolutely. All our products are 100% vegan, and we are proudly committed to being cruelty-free. We never test on animals.
For optimal quality, store your products in a cool, dry place away from direct sunlight. This is especially important for our natural oil-based formulations.
Yes! Our formulations are meticulously crafted for the most delicate skin. They are dermatologist-tested and gentle for babies from 0+ months. As with any new product, we recommend a patch test on a small area of skin first.
This is a great question! Lye (Sodium Hydroxide) is essential for turning oils into soap through a process called saponification. After saponification is complete, no lye remains in the final bar. What’s left is a gentle, skin-loving cleanser. We choose to list it for full transparency.
Absolutely. We believe true gentleness comes from purity. That’s why we have a strict “Free-From” list. You will never find any of the following in our Isa & Eve products:
❌ Parabens
❌ Sulfates (SLS/SLES)
❌ Synthetic Fragrances or Dyes
❌ Phthalates
❌ Phenoxyethanol
❌ Mineral Oil & Petrolatum
We formulated our products this way from the very beginning because we are parents, too. We are committed to providing you with the purest, safest, and most effective care for your little one’s delicate skin and hair.
2. Returns & Support
Due to the hygienic nature of personal care products, we cannot accept returns of opened or used items. However, your satisfaction is our priority. If your product arrives damaged or is faulty, please contact us at care@lightcyan-woodcock-226541.hostingersite.com within 48 hours of delivery with your order number and photos, and we will make it right.
We’d love to hear from you! The best way to reach our customer care team is at care@lightcyan-woodcock-226541.hostingersite.com. We strive to respond within 24 hours on business days.
3. Our Brand
Isa & Eve is our heart and legacy. Isa is named for our founder’s daughter, Isabel, representing the promise to every child. Eva is the founder’s name, representing the caregiver’s journey. Together, they symbolize the sacred bond our products are designed to nurture.
Our products are proudly handmade in Ghana, supporting local sourcing and craftsmanship
4. Orders & Shipping
A: We hand-prepare every order with care. Please allow 2-3 business days for processing before your order is handed to our shipping partner. Delivery times then vary based on your location within Ghana. You will receive a tracking number via email once your order ships.
A: We process orders quickly to get your products to you! Please email us at care@lightcyan-woodcock-226541.hostingersite.com immediately with your order number. If your order hasn’t been shipped, we will do our best to accommodate your request.
A: We partner with Yango, Bolt & Uber a trusted third-party logistics service, to ensure reliable delivery. Shipping costs are calculated in real-time at checkout based on your specific delivery location and the courier services available in your area. This ensures you pay the most accurate and fair shipping rate.
5. Payment & Gift Card
💳 Mobile Money (Momo) (A convenient and popular option in Ghana)
💳 Debit & Credit Cards (Visa, Mastercard)
🏦 Bank Transfers (Details provided at checkout)
All payments are processed securely through our encrypted payment gateway.
Absolutely. We take your security seriously. Our website uses SSL encryption and partners with trusted, secure payment processors to ensure your financial information is protected.
Yes! An Isa & Eve Gift Card is the perfect present for a new parent or anyone who deserves a moment of gentle, nurturing care. You can purchase digital Gift Cards directly on our website.
You can check your Gift Card balance easily by entering the code from your email or physical card on our [Gift Card Balance Check Page].
Gift Cards are valid for 12 months from the date of purchase.
They can be used for any products on the Isa & Eve website.
Gift Cards cannot be redeemed for cash.
If your order total is less than the value of the Gift Card, the remaining balance will be saved for future use.
If your order exceeds the Gift Card value, you can pay the remainder with another payment method.
